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Sapphire Reserve negative changes coming. May be a good thing?

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Doctor of Credit reports three changes coming to the Chase Sapphire Reserve card on August 26th 2018:

  • Airport Lounge Access: Priority Pass Select benefit goes from unlimited guests to 2 guests (yourself plus 2 guests)
  • Say goodbye to up to 900 points: The Sapphire Reserve card offers $300 in automatic travel reimbursements each year.  The card also offers 3X rewards for travel & dining.  Currently, the benefits stack together: on your first $300 in travel spend each year, you get $300 back plus 3X points on that $300 in spend (900 points).  As of August 26th, you’ll no longer earn 3X for this $300 in spend.  I consider it still an open question whether you’ll earn 0X or 1X on that spend.  Worst case is that you no longer earn 900 points.  Not a big deal.
  • No more price protection: Doctor of Credit has previously reported that Chase is dropping price protection from all of their cards.  This is just additional confirmation that this change applies to the Sapphire Reserve card as well.

The Priority Pass change is probably the one that will hurt the most for those who regularly travel in groups larger than 3.  For groups of 6 of less, one workaround is to pay $75 a year for an authorized user card which includes it’s own Priority Pass membership.

If you’d prefer to change to a card that still offers unlimited Priority Pass guests, two that come to my mind are the Ritz Carlton Rewards Visa Infinite card and the CNB Crystal Visa Infinite.  The former is a bit of a gamble since it is also a Chase card and so may also drop to 2 guests in the near future.  The CNB card is a better bet, but it’s unfortunately quite difficult to get.

May be a good thing?

We previously reported that Chase has been discussing the idea of eliminating the ability to move points between Ultimate Rewards accounts (see: Leak: Chase may end Ultimate Rewards pooling).  If that happens, it would be a huge blow.  But maybe, just maybe, Chase has decided to cut costs in other ways, such as the changes outlined above.

While none of the expected changes are good in themselves, the chance of keeping point pooling is great.  The ability to move points from no-fee cards (where points are worth a penny each and which earn up to 5 points per dollar) to the Sapphire Reserve (where points are worth 1.5 cents each towards travel, and where points can be transferred to valuable airline and hotel partners) is huge.  And I’m hopeful.

For more about the Sapphire Reserve, see: Chase Sapphire Reserve Complete Guide.

The post Sapphire Reserve negative changes coming. May be a good thing? appeared first on Frequent Miler.


Chase’s new 50K offer and their evolving Ultimate Rewards lineup

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Over the weekend, Doctor of Credit reported that Chase will release a new business credit card on May 20th: Ink Business Unlimited.  Like the Chase Freedom card, the Ink Business Unlimited is advertised as a cash back card, but it will really earn Ultimate Rewards points: 1.5 points per dollar for all spend.

Those under 5/24 will be excited to see a new 50K offer appear.  Just like the current Ink Business Cash card, the Ink Business Unlimited will offer a welcome bonus of $500 (50,000 Ultimate Rewards points) after $3K spend in 3 months.  All of Chase’s no-fee Ultimate Rewards cards share a common trait: points are worth exactly one cent each unless they are moved to a premium card where they can then be transferred to valuable airline & hotel programs or can be used to pay for travel at better than 1 cent per point value.  If you move your 50,000 Ink Business Unlimited points to a Sapphire Reserve account, for example, those points will then be worth $750 towards travel booked through the Ultimate Rewards website.

The appearance of this new card raises a couple of big questions: Will the old Ink Business Cash card stick around?  And, will Chase really revoke the ability to pool points across accounts? (see: Leak: Chase may end Ultimate Rewards pooling). You’ll find my thoughts about each of these questions below.  First, though, let’s look at Chase’s new Ultimate Rewards line-up…

Ultimate Rewards Lineup

Recently Chase has tweaked their Ultimate Rewards lineup to add symmetry between their consumer and business card lineups.  Take a look:

Card Features

Consumer

Business

No-Fee 5X Cards Freedom: 5X in rotating categories capped at $1,500 spend per quarter Ink Business Cash: 5X at office supply stores and on internet, cable and phone services, up to $25K spend per account year
No-Fee 1.5X Unlimited Cards Freedom Unlimited Ink Business Unlimited (Coming Soon)
$95 Preferred Cards with points worth 1.25 cents each towards travel and transferable to airline & hotel programs Sapphire Preferred: 2X travel & dining Ink Business Preferred: 3X travel and select business categories
$450 Reserve Cards: $450 per year with $300 per year in travel reimbursements. Points worth 1.5 cents each towards travel and transferable to airline & hotel programs. Sapphire Reserve N/A

As you can see above, the Ink Business Unlimited fills in a gap in Chase’s apparent desire to balance out their Ultimate Rewards card portfolio between consumer and business cards.  The only remaining gap is at the high-end.  The ultra-premium Sapphire Reserve currently has no business-oriented equal.

Does this mean that an Ink Business Reserve card is on it’s way?

It seems likely to me that Chase will introduce an ultra-premium business card, and even more likely that it will be called the Ink Business Reserve.  I’d guess that this card will duplicate some of the Sapphire Reserve’s features including the $450 annual fee, the $300 per year travel reimbursement, and points worth 1.5 cents each towards travel.  The part I can’t wrap my mind around is what bonus categories would make sense?  The Sapphire Reserve’s earning structure was designed to be just like the Sapphire Preferred, but 50% better: 3X travel & dining instead of 2X.  But with the Ink lineup, the $95 Ink Business Preferred already offers 3X for travel and select business categories.  I highly doubt that the Ink Business Reserve will offer 4X or 5X categories… but if they want to, I’m game.

Will the old Ink Business Cash card stick around?

Yes.  My whole premise here is that Chase is working towards balancing their consumer and business Ultimate Rewards portfolios, so I expect the answer here to be yes.  Just as they kept the Freedom 5X card around after introducing Freedom Unlimited, I’m willing to bet that the Ink Cash 5X card will stick around too.  Plus, don’t forget that Chase recently increased the standard bonus on the Ink Cash from 30K points to 50K.  That’s not a change a company makes when they’re about to pull the plug.

Will Chase really revoke the ability to pool points across accounts?

Nope, but I predict a wall between consumer and business cards.

In our post “Leak: Chase may end Ultimate Rewards pooling,” we reported that Chase is actively looking at eliminating the ability to move points to a more valuable card.  As I discussed above, today it is possible to increase the value of points earned on an Ultimate Rewards card by moving points from a no-fee card to a premium card or to an ultra-premium card, or by moving points from a premium card (Sapphire Preferred or Ink Business Preferred) to an ultra-premium card (Sapphire Reserve).  It’s possible that Chase will end this ability, but I don’t think so… at least not entirely.

Yesterday I reported that negative changes are coming to the Sapphire Reserve card, but that this might be a good thing.  My hope is that Chase’s slight devaluation of Sapphire Reserve benefits is happening instead of an end to point pooling.

Of course, there’s a middle ground that I think is quite likely.  With Chase obviously paralleling the consumer and business Ultimate Rewards card lines, it wouldn’t surprise me if they simply ended pooling across consumer and business cards.  That is, they would still allow moving Freedom and Freedom Unlimited points to Sapphire Preferred or Sapphire Reserve accounts, but they wouldn’t allow moving points on those consumer cards across to Ink accounts.  Similarly, Chase would allow moving Ink Business Cash and Ink Business Unlimited points to Ink Business Preferred or Ink Business Reserve (if that ever appears) accounts, but not to Freedom or Sapphire accounts.

If Chase separated pooling in this way, it would certainly irk many who rely on moving points across the consumer/business divide, but I don’t think that it would tank the value of holding an Ultimate Rewards portfolio of cards in your wallet the way that a complete ban on pooling would.  This is especially true after Chase introduces the predicted Ink Business Reserve card with it’s predicted 1.5 cents per point redemption value for travel.

5/24 Planning

Chase's 5/24 Rule: With most Chase credit cards, Chase will not approve your application if you have opened 5 or more cards with any bank in the past 24 months. Some exceptions that are NOT subject to the 5/24 rule include: British Airways, Hyatt, IHG, Marriott Business, and Ritz Carlton.

To determine your 5/24 status, see: 3 Easy Ways to Count Your 5/24 Status.

As Chase introduces more Ultimate Rewards cards with big signup bonuses, 5/24 planning becomes more important than ever.  All Ultimate Rewards cards are subject to 5/24, but only the consumer cards are included in your 5/24 count.  This means that those who are under 5/24, but close to going over should start by applying for Ink cards.  While under 5/24 it will still be possible to get approved, and those approvals will not increase your 5/24 count.

For a real-life example of this approach, please read “Over 600,000 points and well under 5/24.”

Applying for Business Credit Cards

Yes, you have a business: In order to sign up for a business credit card, you must have a business. That said, it's common for people to have businesses without realizing it. If you sell items on eBay, for example, then you have a business. Similar examples include: consulting, writing (e.g. blog authorship, planning your first novel, etc.), handyman services, owning rental property, etc. In any of these cases, your business is considered a Sole Proprietorship unless you form a corporation of some sort.

When you apply for a business credit card as a sole proprietor, you can use your own name as your business name, use your own address and phone as the business' address and phone, and your social security number as the business' Tax ID / EIN. Alternatively, you can get a proper Tax ID / EIN from the IRS for free, in about a minute, through this website.

The post Chase’s new 50K offer and their evolving Ultimate Rewards lineup appeared first on Frequent Miler.

50K + $200 statement credit offer for American Airlines card

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While looking at an upcoming reservation online, I saw a new offer for the Citi AAdvantage Platinum Select World Elite Mastercard: get 50,000 miles after spending $2,500 in purchases in the first 3 months plus get up to $200 in statement credits for eligible American Airlines purchases in the first 12 months. The standard offer you’ll find on our Best Offers page is for 60,000 miles after spending $3,000 on purchases in the first three months. Whether you would value $200 or the additional 10K miles more (or whether you would consider the $500 difference in minimum spending requirement to be a factor in the equation) is a toss-up depending on how you’ll use the miles.

The Offer

  • Get 50,000 American Airlines miles after spending $2,500 in purchases within the first 3 months of account opening, plus receive up to a $200 statement credit on eligible AA purchases in the first 12 months
  • Direct link to this offer (not an affiliate link)

Key Card Details

  • Earn 2x on American Airlines purchases
  • Earn 2x at restaurants and gas stations
  • $100 AA flight discount after $20,000 in purchases within a year and card is renewed
  • 10% of your redeemed miles back each year on up to 100,000 redeemed miles
  • First checked bag free for you and up to 4 companions on domestic AA flights
  • Priority boarding
  • 25% discount on in-flight purchases with your card
  • $99 annual fee is waived the first year

Quick Thoughts

Our Reasonable Redemption Values pegs most airline miles, including American Airlines miles, at 1.4 cents each (For more on why we value miles that way, see: What are airline miles worth?). Strictly based on that value, the additional 10K miles on the 60K offer are worth about $140.

We typically only value airline statement credits at 90% of face value for the purposes of determining the first-year value of new cardmember offers. That means we would value the statement credit at $180 (though if you know that you’ll spend $200 with American Airlines in the next 12 months, you may value it more strongly). The 60K offer requires an additional $500 in spending, so there is a little bit of opportunity cost since you could put that spend on a card that earns 2-3% cash back.

The terms on the statement credit indicate that it is valid on most AA purchases:

Eligible American Airlines purchases are items billed by American Airlines as merchant of record booked through American Airlines channels (AA.com, American Airlines reservations, and American Airlines airport and city ticket counters).

The terms exclude car rentals and hotels (except the taxes & fees if you use AA miles to pay for those things), elite status boost, or AA cargo. Based on those terms, I expect things like ticket purchases and award taxes & fees would trigger the credit.

If you only value American Airlines miles around 1.4 cents each, this offer is a better offer provided you’d normally spend $200 over the next 12 months with AA. Personally, I’d probably choose to get the extra miles of the 60K offer rather than the statement credit with the expectation that I’d use my miles for greater value. That said, I’ve recently questioned whether or not I’m getting value better than that from airline miles considering the low paid airfares available these days (See: A miles vs points dilemma: Redeem an award or “pay” with points?).

There are definitely arguments on either side of this one and it’s close in terms of value. Keep in mind that you are not eligible for the bonus on this card if you have had a Citi AAdvantage personal credit card opened or closed in the past 24 months. Also note the new bonus categories — 2x on restaurants and grocery stores — began for new cardmembers last week. Existing cardholders will have to wait until July 22nd for those bonus categories.

The post 50K + $200 statement credit offer for American Airlines card appeared first on Frequent Miler.

New 100K Membership Rewards points offer (requires big spend)

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There is a new welcome offer out for up to 100,000 Membership Rewards after qualifying purchases on the Business Platinum card from American Express. This offer is not targeted — though it is subject to the usual Amex lifetime language, meaning that you will not be eligible if you have or have had this card before.

The Offer

  • Get a welcome bonus of 50,000 Membership Rewards points after you spend $10,000 on purchases in the first 3 months and an additional 50,000 Membership Rewards points after you spend an additional $15,000 on purchases within the first 3 months on the Business Platinum Card from American Express
  • Find a link on our Best Offers page or our Business Platinum Card page

Key Card Details

  • $450 annual fee
  • Earn 5x on flights and prepaid hotels booked at AmexTravel.com
  • Earn 1.5x on eligible purchases of $5,000 or more (up too 1 million extra Membership Rewards points per year)
  • Earn 1x on all other purchases
  • Up to $200 a year in statement credits for airline incidental fees
  • $100 Global Entry fee reimbursement.
  • Airport lounge benefits: Priority Pass Select membership, plus free access to Delta SkyClubs, Amex Centurion Lounges, and Airspace Lounges
  • Rental car elite status.  National Executive status is particularly valuable in my opinion.
  • SPG Gold status.  Match to Marriott Gold!
  • Hilton Gold status.  Free breakfast.
  • Free Boingo wifi.
  • See also: Maximizing value from Amex Platinum Cards

Quick Thoughts

This offer requires a lot of spend in three months to get the full intro bonus ($25,000 in purchases in 3 months) and thus it surely will not appeal to everyone, but for those who qualify and can meet the spend it is certainly a valuable offer. There are occasionally targeted mailers for an even higher intro offer of 150K points after qualifying purchases (and usually those offers only require $20K in purchases), so this new offer isn’t a historical high. That said, 100K is typically as good as it gets for a publicly-available welcome offer on the Business Platinum card.

With the wide range of Amex transfer partners, there are a lot of ways to get excellent value out of such a high signup bonus. Just this week, I transferred 80K Membership rewards points to ANA for a round trip business class itinerary between Shanghai, China and New York with a stopover in Japan next year. While taxes & fees on my itinerary were $434, I was still thrilled to get a round trip with a stopover for about the same number of miles most airlines charge one-way. Here are some other recent posts related to Amex transfer partners that show some additional good uses for Membership Rewards points:

The Business Platinum card comes with many of the same awesome perks found on consumer versions of the Platinum card and does so with a lower annual fee: A $200 airline baggage & incidentals fee credit with one chosen US airline, Priority Pass and Centirion Lounge access, Hilton Gold status, SPG Gold status (which will get you Marriott Gold), National Executive status, $100 Global entry credit, access to Delta SkyClubs when flying Delta, etc. It additionally comes with 10 Gogo inflight Internet passes, earns 1.5x on purchases of $5,000 or more, and 35% of your points back when you redeem Membership Rewards points for first or business class fares through Amex Travel or for any flights on the airline chosen for your annual $200 credit.

Note that the Uber credits associated with the consumer versions of the Platinum card are not a feature of the Business Platinum card, nor is the airline bonus category (though the Business Platinum card does earn 5x on flights and prepaid hotels at AmexTravel.com.

It would be hard to justify so much spend if it came at the expense of your ability to meet spend for other offers, but if you have high expenses and can utilize the great suite of benefits of a Platinum card, this new 100K welcome offer could certainly be attractive.

The post New 100K Membership Rewards points offer (requires big spend) appeared first on Frequent Miler.

United offering 25% off awards

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United is offering an award sale with 25% off saver award flights for Chase United MileagePlus card holders or 20% off for non-cardholders to several mountain destinations for travel between June 9th and June 27th. The terms state that you can call and change existing award bookings to get the sale rates on these awards, so whether you already have a trip planned or are eyeing a trip to the great outdoors, this sale might save you some miles.

The Deal

  • Either 20% off (non-cardholders) or 25% off (Chase United cardholders) award flights to the following destinations:
    • Aspen, Colorado (ASE)
    • Bozeman, Montana (BZN)
    • Vail, Colorado (EGE)
    • Gunnison, Colorado (GUC)
    • Steamboat Springs, Colorado (HDN)
    • Jackson Hole, Wyoming (JAC)
    • Montrose, Colorado (MTJ)

Key Terms

  • Must book by May 21, 2018 for travel between June 9, 2018 and June 27, 2018
  • Must be round trip economy class
  • Discount only applies to saver-level awards
  • Full terms at the bottom

Quick Thoughts

This sale isn’t bad if you have a trip in mind as it rivals Avianca’s pricing for domestic United awards and Chase United cardholders should theoretically have access to expanded availability. Shorthaul flights (700 miles or less each way) are 15,000 miles round trip for cardholders / 16,000 miles round trip for non-cardholders and longer flights are 18,750 / 20,000 miles round trip. Keep in mind that United will also tack on a $75 close-in ticketing fee if you’re within 21 days of departure, so make sure you book ASAP for June travel.

Overall, this isn’t a bad deal if you have summer plans to one of the listed destinations and can find saver awards. Even though I have downgraded my Chase United MileagePlus card to the no-fee Chase United Mileage Plus card, I still received the 25% off discount – that’s good to know for the long haul as I won’t likely close the card since it gives me access to expanded availability and sales like this.

H/T: Doctor of Credit

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Chase Ink Business Unlimited live w/ 50K points

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The Chase Ink Business Unlimited has gone live for new applications, with an intro signup bonus of 50,000 Ultimate Rewards points after spending $3,000 in the first 3 months. That’s a fantastic signup bonus for a card with no annual fee and 1.5x earning structure everywhere (which becomes more valuable than the advertised 1.5% back when paired with another premium Chase card). We have added a direct link to our Best Offers page.

The Offer

Key Card Details

  • Earn 1.5x everywhere (1.5% back)
  • No annual fee

Quick Thoughts

This is an awesome offer for a card with no annual fee and matches the current opening offer on the Chase Ink Cash. While some people had speculated that the Chase Ink Cash would be discontinued upon the release of this card, Greg argued that Chase is releasing this card in order for its personal and business portfolios to more closely mirror each other (See: Chase’s new 50K offer and their evolving Ultimate Rewards lineup).

Applying for Business Credit Cards

Yes, you have a business: In order to sign up for a business credit card, you must have a business. That said, it's common for people to have businesses without realizing it. If you sell items on eBay, for example, then you have a business. Similar examples include: consulting, writing (e.g. blog authorship, planning your first novel, etc.), handyman services, owning rental property, etc. In any of these cases, your business is considered a Sole Proprietorship unless you form a corporation of some sort.

When you apply for a business credit card as a sole proprietor, you can use your own name as your business name, use your own address and phone as the business' address and phone, and your social security number as the business' Tax ID / EIN. Alternatively, you can get a proper Tax ID / EIN from the IRS for free, in about a minute, through this website.

While we do not yet have a large number of data points, it is certainly expected that this card will be subject to 5/24 — meaning that if you have opened 5 or more new accounts in the past 24 months, you are not likely to be approved.

Chase's 5/24 Rule: With most Chase credit cards, Chase will not approve your application if you have opened 5 or more cards with any bank in the past 24 months. Some exceptions that are NOT subject to the 5/24 rule include: British Airways, Hyatt, IHG, Marriott Business, and Ritz Carlton.

To determine your 5/24 status, see: 3 Easy Ways to Count Your 5/24 Status.

Those under 5/24 would have to consider the signup offer here against those available on the Chase Ink Cash and Chase Ink Business Preferred. In addition to comparing earning structures, those under 5/24 might also consider whether it makes more sense to open a Chase Ink Business Preferred for its larger signup bonus and later product change it if you find that the earning structure of the Ink Cash or Ink Business Unlimited better suits you. On the other hand, if you already hold the Ink Business Preferred, this new Ink Business Unlimited might be just the offer you need to add some life to your Ultimate Rewards portfolio.

H/T: Miles to Memories

The post Chase Ink Business Unlimited live w/ 50K points appeared first on Frequent Miler.

Is Citi killing the 10% mileage rebate on AAdvantage card?

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Update: Dom reports that American Airlines PR reached out to him to say that this benefit is not being removed. Doctor of Credit reported this page that mentions the 10% rebate in a comparison of the various cards. Interestingly, this other page also has comparison charts of some of the AA cards and does not show the 10% mileage rebate. I can’t say for sure that this benefit is going away, but I can’t imagine that removing mention of the benefit from the majority of pages marketing the card was an accident. We’ll see what that means in the coming weeks as people apply under the new offer and either receive the rebate or do not. If you have opened your card since May 3rd and you redeem miles, let us know whether or not you received the rebate.

Dom over at The Short Final posted today that Citi and American Airlines are no longer offering a 10% rebate on mileage redemptions for Citi AAdvantage Platinum Select cardholders. He followed up with Citi and American on Twitter, where it was confirmed that this benefit is no longer offered. While we saw no mention of this change when recent benefits changes were announced, I can no longer find any reference to the benefit on Citi’s site (for new applicants), leading me to believe that new cardholders will not receive this rebate. Note that the Barclay’s Aviator card still shows the 10% rebate on the landing page.

Current cardholders may still have access

As shown in the picture above, I just took advantage of this benefit (albeit from the Barclays Aviator Red card) a couple of weeks ago when I booked award tickets on Cathay Pacific from New York to Shanghai. The benefit awards 10% of your redeemed miles back each year, up to a maximum of 10,000 miles rebated — hence why you only see 10,000 “bonus miles” in the image. That still dropped my net cost down to 65K per person for one-way business class to China, which is a nice benefit to have (mine comes courtesy of an Aviator card).

Some comments on Dom’s post indicate that he could be incorrect because readers have recently used the rebate and/or find it listed in their account benefits when logged into Citi’s website. However, when Citi announced the benefit changes (See: New Citi American Airlines benefits & bonus coming soon), they were set to take effect for new cardholders beginning on May 3rd and for existing cardholders as of July 22nd, 2018. I expect that those cardholders who had the card prior to May 3rd will enjoy this benefit at least until July 22nd. It is unclear whether the benefit will last until the end of this calendar year or your next anniversary date for those cardholders who applied before May 3rd, but Dom checked and AA confirmed that this benefit is no longer offered.

To be fair, both American and Citi kept deferring to each other to a certain extent, so the information isn’t as clear as I’d like, but with the removal of any mention of this benefit from Citi AAdvantage web pages and the Twitter confirmation from American, I think this benefit has likely ended at least for new cardholders.

When will the benefit end for existing cardholders?

This is the million dollar question assuming that the benefit is indeed going away. As this is a calendar-year benefit, it would seem strange to end it mid-year. But will the benefit end for everyone in December 2018? Will those whose anniversary dates fall after July 22nd lose the benefit during this year? What about those who signed up for the card in March or April 2018 — will they keep the benefit until next anniversary, giving them access to the 10% rebate in both 2018 and 2019? There are definitely a lot of questions, and at this point we don’t have the answers. I reached out to American and Citi via Twitter in response to the comment shown above and will update this post if and when they respond.

Bottom line

It looks like Citi has discontinued the 10% rebate on redeemed miles that used to be a benefit of the Citi AAdvantage Platinum Select card. We do not yet have details as to when this change took effect, but the benefit is no longer listed online and the American Airlines Twitter team has confirmed that the benefit is no longer offered. We will update if and when we have more details about how the change will be implemented.

H/T: The Short Final

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Citi Prestige trip delay devaluation: from 3 hours to 6 hours

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A reader reports receiving a pop-up notification when logging into her Citi account with bad news: Citi Prestige Trip Delay coverage is changing from a 3 hour minimum delay to a 6 hour minimum delay. That changes the benefit from being the best in the industry to just being as good as other premium cards. Additionally, the benefit has changed from covering you and your travel companions to you and your family members. Whereas others traveling with you were previously covered, they will now only be covered if they are family members. We have updated our guide to premium credit card insurance, which you can view here:

Ultra-Premium Credit Card Travel Insurance

Here is the full text on the change – I’ve added bold font for emphasis:

We wanted to let you know about some upcoming changes to some of your Shopping and Travel Benefits. Effective July 29, 2018.

For purchases made on or after July 29, 2018:

Worldwide Car Rental Insurance: You may be reimbursed up to a maximum of $75,000. Program coverage won’t apply to charges or expenses for the loss of use of the rental car, rental agency fees, or taxes.
Trip Cancellation & Interruption Protection: You may be reimbursed up to a maximum of $5,000 per trip. Please note, coverage provided will be limited to you and your family members. For updated coverage terms, see the Covered Reasons section for this benefit in your Guide to Protection Benefits.
Damage & Theft Purchase Protection: You may be covered for up to $10,000 per incident for 90 days from the date of purchase or delivery of the item purchased with your card. Please note, the coverage provided by this benefit will be secondary (meaning if you have another insurance policy, this benefit will cover only the amount your other policies do not). Coverage won’t include lost items, firearms, ammunition, jewelry, watches, tires or items that are under the care and control of a third party including, but not limited to, the U.S. Postal Service, airlines, or delivery services.
Trip Delay Protection and Baggage Delay Protection: Program coverage will be limited to you and your family members. Program coverage will only apply to delays of 6 hours or more.
Lost Baggage Protection and Travel & Emergency Assistance: Program coverage provided will be limited to you and your family members.
Citi Price Rewind: You may be reimbursed up to a maximum of $200 per item and $1,000 per calendar year. Program coverage won’t include consumables, tires, watches, firearms, or ammunition. You won’t be reimbursed if the lower priced item is found at a warehouse club where the merchant requires a customer to pay a membership fee.
90 Day Return Protection: You may be reimbursed up to a maximum of $1,500 per calendar year. Program coverage won’t include firearms, ammunition, tires, jewelry, furniture or appliances.
An updated Guide to Protection Benefits, with complete coverage details, including coverage limits, what’s covered and what’s not covered, is available under “Quick links”. If you have questions regarding coverage call 1-866-506-5222 (TTY: Use Relay Service).

As noted, the changes take effect for purchases made on or after July 29, 2018. Based on that text, I would expect that flights purchased before that date to be covered under the old terms, though in practice you may have difficulty with the claims processor (and may want to save screen shots of your current benefits and terms).

This is certainly a large negative change. While I had a successful claim last year (See: My $500 trip delay claim with Citi Prestige), the claims processor has since been playing games with defining a delay and refusing to cover missed connections like mine (See: The Fine Print: Fighting Citi Prestige’s ‘Trip Delay’ Shenanigans). Still, a 3-hour delay claim window is much more useful to me than a 6-hour window as I will almost surely incur some expense on a 4 or 5 hour delay. I would therefore typically buy airfare with my Prestige card to be covered for delays of 3-6 hours rather than only having 6hr coverage that comes with cards like the Chase Sapphire Reserve and Chase Ritz-Carlton Visa. This devaluation takes away the advantage of using the Prestige card in those cases.

It is unfortunate to see a continuation of the devaluation of the Prestige. With last year’s changes (elimination of Admirals Club access, elimination of the golf benefit, change to calculation of the 4th night free, loss of 1.6cpp towards AA airfare, etc) and the recent reports of delay claim denials, I’m kind of surprised to see further devaluation. Clearly, the trip delay benefit was proving to be too generous and was perhaps used more than Citi expected. It’s a disappointing change that starts to put into question the value of holding a Prestige card unless you either frequently use the 4th night free benefit or have held onto a $350 annual fee from opening the card in-branch or having a Citi Priority account. In those cases, with the annual $250 airfare benefit, I still think it’s a card worth holding — but that value proposition continues to be more questionable.

Again, see our Ultra-Premium Credit Card Travel Insurance guide for comparisons with other premium cards.

H/T: TravelNSO

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Citi Prestige: Weird but valuable benefits

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In light of the news that Citi has reduced many of the Prestige card’s travel & purchase protections, I expect that readers are wondering whether to dump their Prestige card when the next annual fee is due.  I’m wondering the same.  First, though, it makes sense to review the Prestige card’s benefits.  Specifically, lets look at the benefits that are not readily available with other ultra-premium cards.  I bet that you’ll be surprised by a few of these…

4th Night Free: This is the big obvious benefit that keeps most of us loyal.  Just one or two uses of this benefit per year could justify keeping the card.  This could be especially beneficial for those hoping to earn hotel elite status: as long as you book through the Citi Concierge, rather than online, the stay will earn hotel points and elite credits.  For full details about this benefit, see: Complete Guide to Citi Prestige 4th Night Free.

Missed Event Protection: I was barely aware of this benefit until I started researching this post, but now I’m intrigued.  The Prestige benefits guide (found here) lists these valid reasons for getting reimbursed for missing an event purchased with your Prestige card:

  • The venue or producer cancels the event (or delays the event more than 12 hours) and does not reimburse or replace the ticket or provide a rain check.
  • The Ticketholder can’t find the ticket, or it’s stolen or destroyed.
  • The Ticketholder has an accident on the way to the event that causes the event to be missed.
  • The Ticketholder or anyone living with them has an injury or illness that requires medical care.
  • The Ticketholder or their family member dies.
  • The Ticketholder is called to jury duty or receives a subpoena from the court, neither of which can be postponed.
  • The Ticketholder is called to emergency duty as a member of the National Guard, Active Reserve or the United States Armed Forces.
  • Severe weather or natural disaster prevents the Ticketholder from attending the event.
  • A catastrophe causes a government authority to cut off access to the immediate area near the event site, preventing the Ticketholder from getting to it.

I love that “can’t find the ticket” is included as a covered reason!  I’m not sure that I’d use this benefit enough to justify keeping the card, but as long as I have the card I’m going to try to remember to pay for all event tickets with my Prestige card!

Golf Benefit: Last year Citi took away free rounds of golf, but the Prestige card still offers access to many golf courses that otherwise require an expensive membership.  I’m not a golfer, but I expect that this benefit is extremely valuable for some.

Priority Pass immediate family: There’s nothing special about an ultra-premium card providing Priority Pass access. It would be unusual not too.  But with Chase Sapphire Reserve reducing Priority Pass access to two guests, those with families of 4 or more may value the Prestige version that allows unlimited numbers of immediate family members.  On the other hand, the Ritz Carlton Rewards Visa Infinite card and the CNB Crystal Visa Infinite cards still allow unlimited guests regardless of whether or not they are family.

Citi Dining: When you book certain restaurants through the Citi Concierge, you’ll get some freebies at the restaurant such as free drinks or appetizers, or an overall discount.  Unfortunately, the current selection of restaurants is extremely limited.  A landing page for this program can be found here: www.citiprivatepass.com/dining.html (scroll down).  Unfortunately, the page has never been updated with an actual list of restaurants.  If you want to eat out in New York, Los Angeles, or Miami, I recommend emailing the Citi Concierge (concierge@yourconciergecenter.com) to ask about participating restaurants.  When I recently contacted the concierge for restaurants in New York, I was sent a PDF listing available restaurants and the perk that each offered.  Here are a couple of examples from the PDF:

Bottom Line

The Prestige card offers several unusual benefits that can be quite valuable for some.  Personally, the 4th Night Free benefit is the only one that I’d consider paying up front for (which is essentially what I’m doing each year when I renew).  The rest, for me, are nice to haves.  Your situation, though, is likely to be different and you may value these perks differently than I do.

So, what am I going to do?  I’ll keep the card another year.  I tend to use the 4th Night Free benefit at least once or twice each year.  That more than pays for the incremental annual fee after getting $250 back by using the card to pay for airfare (plus, I seem to have been grandfathered into a $350 annual fee).  And from now on I’m going to try harder to remember the other benefits that have gone unused…

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New AU bonus: 5K per user up to 20K total [Targeted]

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American Express is sending out a targeted mailer for bonus points when adding authorized users. We have one report of the following offer: earn 5,000 Membership Rewards points for each additional card member after they spend $500 in eligible purchases in their first 3 months, up to 20,000 bonus points. This offer was received on a Premier Rewards Gold card, though it’s certainly possible that mailers are going out for other cards.

The Deal

  • Targeted bonuses for up to 20,000 Membership Rewards points for adding authorized users – 5K per additional card member after they make $500 in eligible purchases
  • No link as this is a targeted mailer

Quick Thoughts

This one is targeted, but it is a good reminder to open your mailers rather than throwing them out right away as you may find a valuable offer inside. This one amounts to 10x on the $500 spend per additional cardmember, which is a great return on spend.

These types of promotions also sometimes pop up when logging in to your account, so keep an eye out for a pop-up when logging in. While the AU account will initially add an account to your additional cardmember’s 5/24 count, it is usually possible to successfully make a case with a reconsideration rep if it is only AU accounts keeping you over 5/24 (provided the AU is not financially repsonsible for repayment of the account). Still, it’s worth keeping in mind that new accounts like this can add to your total.

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Bobby Van’s JFK Priority Pass restaurant: worth a visit

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Bobby Van’s at JFK’s Terminal 8 is a Priority Pass restaurant. That means that Priority Pass members can present their card and receive $28 per person towards food & drinks. This morning, Greg wrote about some Citi Prestige hidden benefits (see: Citi Prestige: Weird but valuable benefits); one of the not-so-hidden benefits of premium cards like the Prestige is Priority Pass access, which typically includes guest privileges on premium cards like the Prestige. I recently flew out of Terminal 8 on Cathay Pacific, and I arrived at the airport early specifically to check out Bobby Van’s. Truth be told, I wasn’t that hungry when I stopped at the restaurant, but after Cathay Pacific ran out of my meal selection at the first meal time and I slept through the second meal, I was glad that I had eaten at Bobby Van’s before boarding my flight! If you’re flying out of Terminal 8, I’d say Bobby Van’s is definitely worth a visit.

The Restaurant

First of all, the restaurant doesn’t look that big from the entrance. It kind of looks like it is just a barroom on a raised platform as you only see the front seating area and front of the bar from the entrance. However, when you come inside along the side of the bar, you’ll find that there is an entire back seating area that was empty when I arrived around 8:30pm (as shown above). One of the advantages of a lounge is its quiet atmosphere. With a Priority Pass restaurant, you are theoretically giving up that atmosphere in exchange for an actual meal.

In my case, I got the best of both worlds. While the front section of Bobby Van’s was quite full and noisy, the back section was silent – and that’s where I got seated. I definitely had both a full restaurant menu and a quiet place to work. As Bobby Van’s is located almost immediately after security in Terminal 8, I think it was also somewhat separated from the hustle and bustle of the terminal since it is located away from the gates.

Access

Many cards in addition to the aforementioned Prestige card come with free Priority Pass membership that also includes free guest privileges. Here are a few cards that give a Priority Pass membership that allows at least one free guest:

The Food

I just ordered a burger, but it was large and filling and came as ordered (medium, despite the fact that it looks pretty well done in the picture). The fries were crispy, hot, and fresh.

If you are looking to stay under $28, there are plenty of options on the appetizers / salads / sandwiches menu.

You might make out even better at breakfast time as Bobby Van’s has a pretty extensive breakfast menu, with nothing more expensive than the $28 credit you’ll receive and most dishes cheap enough that you might even be able to get two items. If you’re traveling with someone else and you have a Priority Pass membership that allows a free guest, I’d imagine that $56 total will get you more than enough food for breakfast.

The Drinks

If you’re going to want a glass of wine or a cocktail with dinner, you’re going to end up paying a few bucks most likely as your $28 credit probably won’t cover both food and alcoholic drink — though still not bad all things considered. Here were the wine and cocktail menus during my visit.

Drinks certainly aren’t cheap….but then again, if you’re on a Priority Pass visit and you’re just looking for a cocktail or two, it’s still not a bad deal.

Bottom line

I’m a fan of the expanded Priority Pass restaurant options as they provide an option for a full meal prior to takeoff. I also visited an Admirals Club before my flight (as I was flying business class on Cathay Pacific), but I was glad to have had the option to stop at a restaurant before my flight. Little did I know that I wasn’t going to eat much again until breakfast 12 or 13+ hours later due to a mixture of bad luck (running out of my meal choice) and sleep (slept through the second meal service). It might have been a pretty hungry flight if not for the fact that I had eaten at Bobby Van’s, so I was glad to have visited and I would definitely stop in again on a future trip through Terminal 8.

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The best way(s) to use 180K Thank You points

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With a newborn infant (already past the newborn stage!) at home, my wife and I have been cost-cutting as of late to stay on budget. As a points-and-miles collector and blogger, one topic of discussion has been which annual fees are worth paying. With recent devaluations to the Citi Prestige card, we’ve certainly considered cancelling. That’s a bit easier said than done for me as I was granfathered in to a $350 annual fee on my Prestige card. After the annual $250 airline credit (which I’ve never struggled to use), I’m at a net cost of $100. Even if I only use the 4th night free every other year, I’ll be ahead for a while thanks to one trip delay reimbursement (which would no longer be paid out thanks to the way Citi now defines trip delays). If I decided to ignore my cheap net cost on keeping the card, the big problem with cancelling my Prestige card would be that I would no longer be able to transfer my Thank You points balance to partners without it — you must hold either a Citi Prestige or Citi Thank You Premier card to transfer to partners. However, with the recent devaluations in benefits on the Prestige, reader Greg M asked us a question many of us will be forced to consider if we are to cancel our Prestige cards: what’s the best way to use Thank You points before cancelling?

In reader Greg M’s case, he specifically asked the best way to use his balance of 180K points before cancelling his Prestige card, so I spent some time considering the best uses of his 180K points.

First: consider opening a different card

While the AT&T Access More card is an excellent companion card to have, opening or closing that card shouldn’t affect your ability to earn a signup bonus on the other two.

In my case, I hold the Citi Prestige card but not the Thank You Premier. Citi’s current rules prevent you from getting a signup bonus on the Prestige or Premier if you have opened or closed the other card in the past 24 months. If I closed my Prestige card today, that means I would be ineligible for a signup bonus on either card for the next two years. In my case, it would make sense to consider opening a Thank You Premier card (and earning the signup bonus on that card) before closing my Prestige card and resetting the 2-year clock. I would then product change my Prestige card to another card in the Thank You family — likely the Thank You Preferred. Downgrading shouldn’t reset the 24-month clock, but reports have been somewhat mixed across different cards, so I’d like to get a signup bonus before dowgrading. See: Cancelling your Prestige or Premier card? Here’s how to keep your ThankYou points aliveNote that if you cancel your card rather than downgrading, your points will be subject to expiration even if they are pooled. See that post for more details.

The same would hold true if I currently held the Premier card and not the Prestige. However, the challenge in either strategy is that signup bonuses come and go on these two cards. At the time of writing, the Thank You Premier has a signup bonus and the Prestige card does not. In my case, I have the Prestige but not the Premier, so it would be a pretty easy decision for me to open a Premier before closing downgrading my Prestige (see this post for why you should downgrade rather than cancel) — thereby keeping my ThankYou points alive, earning a signup bonus in the process, and keeping my points flexible rather than transferring them out in a hurry. On the other hand, if you have the Premier but not the Prestige, it probably wouldn’t make much sense to open a Prestige account at the moment (unless you know you’ll repeatedly take advantage of the 4th night free benefit). That said, you can probably open a second ThankYou Premier card before cancelling your first if it has been more than 2 years since you last opened or closed a Premier / Prestige card (and then cancel downgrade your first card after earning signup bonus #2)  — keeping your points alive before resetting your 2-clear clock with a new open / close (thanks to MommyRMD for the reminder on that). But if for some reason you would prefer to close your premium Citi cards, you may find yourself in our reader’s position: thinking about how to use your points before cancelling your card.

Option #1: Transfer to someone else

An option that you shouldn’t overlook is the ability to transfer Thank You points to someone else. Citi allows you to transfer up to 100,000 points per year to anyone without a fee, which would enable you to combine those points with a spouse or travel partner. The catch here is big: points transferred to someone else expire in 90 days. You’ll want to make sure you have a plan for how to use your newly combined points right away or risk losing them. This option only really makes sense if you have a family member / friend with whom you can combine forces for a more valuable award than you could get on your own (or if you want to buy yourself 90 days to decide where to transfer your points).

Best Transfer Options for 180K in my opinion

The answer to today’s question is entirely subjective. Does Greg M want to visit Asia? Europe? Africa? Does he prefer to use his points for premium cabin international travel, or would he like to fly a family of 5 in economy class from Minneapolis to Daytona Beach? The “best” use of the points is the one that gives you what you want. See this page for your full list of options with a brief rundown of each partner’s strengths/weaknesses:

Citi transfer partners

That said, here are the partners I would consider first:

Virgin Atlantic for ANA business or first class

Just last week, I flew ANA business class from Tokyo to New York, and it was excellent. The seat was spacious, the catering was delicious, and service was friendly and efficient. In my case, I transferred from Amex Membership Rewards directly to ANA Mileage Club. Unfortunately, ANA Mileage Club is not a Citi Thank You partner. However, the good news is that Virgin Atlantic is a Citi Thank You transfer partner and they have excellent rates for travel on ANA. Virgin Atlantic charges only 120,000 miles for round trip first class flights on ANA to Tokyo from Chicago, Houston, New York, and Washington Dulles or 110,000 miles round trip from LA or San Francisco. They charge only 95,000 miles for roundtrip business class flights on ANA to Tokyo from Chicago, Houston, New York, and Washington Dulles, or 90,000 miles round trip from LA, San Francisco, San Jose, or Seattle.

Business class catering was great.

As nice as business class was, I’d be happy to transfer 120K points to Virgin Atlantic to book ANA first class round trip from New York to Tokyo — and in Greg M’s case he would still have 60K points left over (more on how I’d use those later).

ANA First Class looks pretty nice, too.

Alternatively, if Greg M is located on the West Coast, he could use his 180K Thank You points to fly two people round trip in business class  to Tokyo from LA, San Francisco, San Jose, or Seattle. Considering the fact that ANA regularly charges $3900 or more per person on those business class flights, that’s certainly not a bad way to use 180K Thank You points.

It’s further worth mentioning that Virgin Atlantic is an Amex transfer partner, Chase transfer partner, and SPG transfer partner — so it’s easy to add to your pile of points for multiple tickets.

Singapore Krisflyer for Singapore or Star Alliance

Singapore’s famed suites class. Is that Dom Perignon or Krug champagne? It could be either in Singapore First Class.

Another great use of Citi Thank You points is transferring to Singapore Krisflyer. One major caveat here: Singapore Krisflyer miles expire after 3 years, regardless of activity. If you are going to transfer some/all of your points to Singapore, make sure you are confident you’ll use the points within 36 months.

We could write a whole post on best uses of Singapore Krisflyer miles (and I’ve previously written a short summary of 6 things I love and 3 things I don’t about Singapore Krisflyer), but the short story is this: flying Singapore business and first class is pretty awesome. They allow one stopover for free on a one-way award and additional stopovers for $100 each — meaning you could fly a route like San Francisco to Hong Kong to Singapore to Australia in business class, with stopovers in both Hong Kong and Singapore, for 102K miles and an extra $100 for the second stopover (or only stop in either Hong Kong or Singapore and save yourself a hundred bucks). It’s not the cheapest award to Australia, but it’ll surely be a nice way to get there.

Singapore’s new business class looks pretty sweet, if not a suite.

If you’re looking to travel domestically, 30K Krisflyer miles will get you between the East Coast and Hawaii in business class on United. A few years ago, 180K Krisflyer miles snagged me 6 lie-flat seats on United’s direct flight from Newark to Honolulu. Alternatively, 180K is enough to fly 3 people round trip on that route. Availability in the lie-flat seats can be challenging to find, but transferring to Krisflyer would give you 3 years to search for it.

Six lie-flat seats on a single direct flight was a lucky find

If I transferred 120K of Greg M’s points to Virgin Atlantic for ANA first class, I might consider transferring the remaining 60K to Singapore. I could use those points for round trip business class to Hawaii. Alternatively, I know I could top off my account for other awards pretty easily since Singapore is an Amex transfer partner, Chase transfer partner, and SPG transfer partner.

Avianca for United domestic travel or Star Alliance

Avianca is one of the newer Citi transfer partners and it presents excellent value. Truth be told, if I had to transfer 180K Thank You points today and I didn’t have an immediate goal in mind for how I would use them, I would probably transfer all of those points to Avianca thanks to a nunber of excellent deals. The same holds true if I made a partial transfer to a partner like Virgin Atlantic — I would most likely transfer the balance to LifeMiles.

First, Avianca doesn’t add fuel surcharges to awards. That can be huge for flying partners that typically impose high fuel surcharges that are passed on by other Star Alliance partners. For example, if you want to fly Lufthansa first class, Aeroplan charges the fewest miles from the US to Europe at 70K one-way, but expect to pay hefty surcharges. United does not levy fuel surcharges on award tickets, but they charge 110K miles one-way on that route. However, Avianca is the way to go: they charge 87,000 miles with no fuel surcharges. That is without a doubt the best deal on that route.

Lufthansa First Class Awards.

And if you travel domestically or like to have a “just in case” balance for last-minute trips, Avianca’s chart for flights on United is tough to beat. The continental US is split into three zones, with flights within a single zone costing 7500 miles one-way (regardless of the number of connections). Flights between anywhere in Zone 1 and Zone 2 cost 10,000 miles one-way in economy class or 15,000 in business class. Any of those options are pretty good in many instances and downright stellar if you are flying to or from a smaller airport where cash prices tend to be high and/or when you’re booking last-minute travel. Avianca charges no close-in booking fee (though they do add a $25 booking fee to awards whether booked far in advance or not, so a one-way domestic award in the US will cost you $30.60 between the $5.60 tax and $25 booking fee).

There are a number of other values to be had on the Avianca chart — like 78K miles one-way in business class to the Middle East or Central Asia. And of course, awards are pretty hackable — see: Avianca LifeMiles’ awesome mixed-cabin award pricing. First Class for less.

With the plethora of options here, Avianca gives access to a good range of partners and a number of attractively-priced awards. If I didn’t know what I wanted, this would give me a good deal of flexibility. Furthermore, Avianca regularly sells miles cheaply, making it easy to top off an account for a valuable award. In fact, they put miles on sale so often that some may consider this a bad transfer option (after all, you could probably buy 180K miles for $2400 or less when on sale). Still, if you earned the bulk of your Thank You points from signup / retention bonuses, I wouldn’t feel too bad about leveraging them for good value rather than spending cash on miles.

Caveats to keep in mind are that Avianca doesn’t always have access to the same availability as other partners and awards that don’t show up online can be difficult if not impossible to book.

Etihad for American’s Old Chart / Random sweet spots

American’s long haul business class can be pretty nice.

Etihad Guest is another interesting transfer partner with a couple of random sweet spots. The trouble here is that redemptions can be difficult. Partner awards have to be booked over the phone and it seems to be very hit or miss in finding an agent competent in partner bookings. It will likely require a few phone calls to book an award, which means that I wouldn’t advise transferring your 180K points here unless you have patience and/or experience in booking more complex awards.

That said, if you can find availability on American Airlines and an agent competent in partner bookings, you could pay just 50K/55K miles one-way for business class to Asia 1 or Asia 2 on American or 72.5K one-way in first class to the South Pacific.

There are plenty of other random sweet spots in the chart — like Prague to Seoul in business class for 25,610 miles one-way on Czech Airlines or 44,000 miles one-way for business class on flights of 2,001 miles or more on Royal Air Maroc. The issue with awards like these is that it can be a real challenge finding availability and agents who can book them. Still, if you enjoy the thrill of the hunt, 180K points could take you places. Find Etihad’s various award charts here.

Another potential wrinkle: Etihad transfer times are incredibly inconsistent. Most reports indicate that miles transfer in about a week, but others report transfer times of 2-4 weeks. YMMV.

Turkish Miles & Smiles

I am out of my element here, but Turkish Miles & Smiles certainly might be another interesting option. This transfer partner was added last year, and there are some interesting highlights on the Turkish award charts, such as:

  • 90,000 miles round trip for business class between North America and Europe (including Turkey)
  • 98,00miles round trip for business class between North America and North/Central Africa
  • 94,000 miles round trip for business class between North America and the Middle East (or 139K in First)
  • 20,000 miles round trip for economy class within North America (cheaper than United if you can find saver space)

Theoretically, Greg M’s 180K Thank You points could get him two round trip business class tickets to Europe. However, it might not be easy: the booking process might require an in-person visit to a ticket office if you’re booking a Star Alliance award (alternatively, if you are able to book via the phone, it may require a bank wire to pay the taxes). See this post from View from the Wing for more.

Cathay Pacific Asia Miles

Asia Miles might be another good option (See: Toward hacking Asia Miles: the unified oneworld award chart), though the thing to keep in mind here is that there is a devaluation coming in a few weeks (See: Cathay Pacific Asia Miles devaluation on June 22nd). If you can either take advantage of the sweet spots before the chart changes and/or still find value after the devaluation (after all, some routes aren’t hit very hard), this may be another solid option.

Bottom line

Citi ThankYou points can certainly be pretty valuable. The best value is in holding a transferrable currency until you are ready to book an award so that you can take advantage of whichever award chart applies to your immediate need. However, if you are thinking about cancelling your premium Citi Thank You cards and you need a place to transfer your miles, I think my top two picks would be Virgin Atlantic if you’re interested in flying ANA or Avianca LifeMiles if you want greater flexibility. That said, the “right” answer will likely vary from one person to the next. I’m curious to hear from readers: if you were to clean out your Citi Thank You points balance today, where would you transfer the points?

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New targeted 50K / 100K offers appearing for some

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Last month, we reported that some people were seeing a targeted offer for a welcome bonus of 100,000 Membership Rewards points after making $5,000 in purchases on the Platinum Card from American Express via the via the Card Match Tool at CreditCards.com. Recent reports at Doctor of Credit indicate that a new round of people have been targeted for that offer and some are additionally / alternatively seeing a targeted offer for 50,000 Membership Rewards points after spending $1,000 in the first 3 months on the American Express Premier Rewards Gold card.

Note that reports indicate that these offers include lifetime language — so the welcome offer will not be available to you if you have or have had these cards before.

While the personal Platinum card carries a $550 annual fee, it comes with a number of great benefits:

  • 5X points for prepaid hotel bookings at Amextravel.com
  • 5X points for flights booked directly with airlines or with American Express Travel
  • $200 Uber credit annually ($15/month, $35 in Dec). Credit can be used for Uber or Uber Eats (meal delivery).
  • Up to $200 a year in statement credits for airline incidental fees
  • $100 Global Entry fee reimbursement.
  • Airport lounge benefits.
  • Rental car elite status.
  • SPG Gold status (which also confers Marriott Gold status when you link your SPG and Marriott accounts)
  • Hilton Gold status
  • Free Boingo wifi
  • Access to Fine Hotels & Resorts
  • Cruise Privileges
  • Transfer points to participating frequent flyer programs

Remember that there are many different versions of the Platinum card — See: Which is the best Amex Platinum card? for comparison of the various versions, though note that the current targeted offer is only available on the standard Platinum card.

This offer matches the best we’ve ever seen on the consumer version of this card. Based on our Reasonable Redemption Values of 1.82 cents for Membership Rewards, 100K points are worth about $1,820 — though you could certainly get more value than that out of them.

At the time of writing, the Premier Rewards Gold card comes with the following benefits:

  • 3X points for flights booked with airlines
  • 2X points at US gas stations, US supermarkets & US restaurants
  • 1X points on other purchases
  • Up to $100 a year in statement credits for baggage fees and more with one qualifying airline

While not as rewarding as some other cards in the Membership Rewards portfolio, the Premier Rewards Gold certainly does yield a decent first-year value, and the 50K Membership Rewards points can certainly be a valuable haul as noted above. It’s worth noting that a few months ago, some people saw a targeted offer for the Premier Rewards Gold card that didn’t include lifetime language (in other words, it was possible to earn the welcome bonus even if you had previously held the card in the past). See: American Express Premier Rewards Gold: 50k Signup Bonus W/ No Lifetime Language (Targeted) for more on that targeted offer and how to check for it as you never know when that type of offer may come around.

For just a few ideas on how to get a lot more value out of transfer partners, see these posts we’ve written in recent weeks about Iberia Avios, British Airways Avios, and Cathay Pacific Asia Miles (all Membership Rewards transfer partners):

Searching for business class sweet-spots in Iberia’s OneWorld award chart
From 11K RT on American: A sweet spot for North American flight redemptions
Hacking Avios
Toward hacking Asia Miles: the unified oneworld award chart

H/T: Doctor of Credit

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Why Chase shutdowns have increased and how to avoid them

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Chase Shutdown

Reports continue to trickle in from people who report that Chase closed down all of their accounts.  This often happens soon after opening a new Chase card.  Sometimes it happens after making a single very large purchase.  Sometimes it seems to be triggered by an abrupt increase in spend overall.

When people ask Chase why they were shut down, Chase often refers to the large number of accounts they opened (not just with Chase) in the past year.  Fortunately, Chase will sometimes review the decision and overturn it.

Why Chase shutdowns happen

This Reddit post offers a logical explanation for why Chase is shutting down accounts.  The theory is that Chase is actively trying to avoid Bust-out Fraud.  Bust-out fraud is where a fraudster builds up their credit with responsible credit card use and then suddenly runs up all of their balances before disappearing.  This Experian white paper describes the bust-out process as follows:

…the fraudster builds up a history of good behavior with timely payments and low utilization. Over time, he or she obtains additional lines of credit and requests higher credit limits. Eventually, the fraudster uses all available credit and stops making payments. Overpayments with bad checks are often made in the final stage of the bust-out, temporarily inflating the credit limit and causing losses greater than the account credit limit.

The problem for credit card rewards enthusiasts is that our behavior patterns often look exactly like these bust-out fraudsters, with the exception of the final fraudulent bust-out activity (which we don’t do!).

The old (but still relevant) shutdown reasons

The Experian white paper asserts that lenders typically look for suspicious activities to identify bust-out behavior:

Examples of suspicious activities are frequent convenience checks; frequent cash advances; multiple payments within one billing period from different accounts and different sources; purchases from high-risk, high-value merchants; and unusual purchase amounts (e.g., $1,000 at a dry cleaner). Some issuers use these factors in models to predict bust-outs.

Those who heavily manufacture spend often exhibit many of the above listed behaviors.  They are known to make multiple payments within one billing period, and they certainly make purchases in unusual purchase amounts.  Those who have been manufacturing spend heavily for a while are used to getting shut down for these activities.

The new shutdown reasons

The Experian white paper goes on to argue that predictive bust-out scores can be computed entirely from credit data:

…Issuers that only utilize internal transaction and payment data see only account activities in their own organization…

Credit reporting data provides a perspective on how account holders behave across the credit spectrum. Behaviors such as credit line increases, new accounts, changes in utilization and balance growth can all be captured through credit reporting data. By generating a wider perspective, the bust-out predictors can be observed months before the bust-out is executed…

I think it is safe to say that Chase has bought into this argument.  Whether or not they specifically use Experian’s bust-out scoring is irrelevant.  It’s clear from many datapoints that Chase is using credit reporting data and that shut-downs are often triggered by some of the behaviors Experian described above (credit line increases, new accounts, changes in utilization and balance growth).

Summary of Shut-Down Causes

Your accounts can be shut down due to suspicious spending activity (on your Chase cards), or suspicious patterns on your credit report which is collected across all of your accounts (not just Chase accounts).  Anecdotally it seems that applying for a new Chase credit card is one of the ways to ensure that Chase will evaluate you overall for suspicious activity.

Avoiding Chase shutdowns

The following advice is conjecture. I have no reasonable way to test this advice.

1. Keep your credit report clean

An ideal credit report shows a long credit history with no bad marks, few new inquiries, few new accounts, and a low credit utilization:

  • Long credit history: Don’t cancel your oldest credit cards since closed accounts will eventually drop off your report. If you’re not using the cards anymore, product change them to no-fee cards and keep them alive with an occasional small purchase (some banks will close credit cards that have no activity after 6 months or so).
  • Few new inquiries: When you apply for new credit cards, card issuers will submit a “hard inquiry” to one or more credit bureaus.  Unlike the other factors here, inquiries are not automatically shared across credit bureaus.  So, for example, your Experian report and Equifax reports will show different numbers of inquiries.  Therefore, one way to limit inquiry damage when applying for new cards is to spread out the inquiries.  Here are a few ways to accomplish that:
    • You can use the Credit Pulls Database to figure out which report a bank is likely to pull from before you apply, and avoid applying to those that are likely to push your inquiry count too high.
    • You can freeze the credit reports with high inquiry counts and ask the card issuer to pull from the report that wasn’t frozen (but they won’t always be willing to do so).  Doctor of Credit has a useful post about this technique here.
    • Often, applying for multiple cards from the same bank on the same day will result in only one credit inquiry on your credit report.  So, if you’re going to apply for a card anyway, you can get more bang for your buck by applying for two.  Our Best Offers page includes App Tips for each bank which indicate when the inquiries are combined.
  • Few new accounts: Unlike inquiries, new accounts are usually shown on all three credit reports.  The obvious way to limit the number of new accounts is to rarely sign up for new cards.  Another option is to sign up for business cards which do not appear on personal credit reports.  You can find our automatically calculated Top N list of business card signup offers here.  Note that Capital One is an exception in that they do report business cards to the personal credit bureaus.  Barclays does too… sometimes.  It’s unclear when Barclays reports the cards and when they do not (if anyone has insight into this, please let me know!).
  • Low credit utilization: Credit utilization is defined as the amount of credit available that you’ve used in a given month.  For example, if you have $100,000 in available credit and you charged a total of $5,000 within a month, then your utilization is only 5% (which is good).  Banks report credit used once per month to the credit bureaus, usually when your statement closes.  You can keep your utilization down by paying off some or all of the amount owed before your statement closes.  Keep in mind, though, that frequent intermittent payments can be a risk factor as well.  Also note that some banks report utilization on different schedules (see this Doctor of Credit post for more).

2. Keep your Chase card activity clean

As a reminder, Experian noted these suspicious activities: “frequent convenience checks; frequent cash advances; multiple payments within one billing period from different accounts and different sources; purchases from high-risk, high-value merchants; and unusual purchase amounts.”  That leads us to these obvious recommendations:

  • Avoid convenience checks and cash advances: You should avoid these anyway. You won’t earn rewards from these cash advances, but you will have to pay fees and interest.
  • Avoid multiple payments within one billing period from different accounts and different sources: Try to pay your Chase credit card bills from a single source and make just one or two payments per month.  If you are doing heavy manufactured spend that requires cycling your credit limit daily, then I recommend doing so with a different bank besides Chase. Pick one where you don’t mind getting shut down.
  • Avoid purchases from high-risk, high-value merchants; and unusual purchase amounts: This one is a bit tougher in that we don’t know which merchants Chase considers to be high risk / high value.  But it is clear that a sudden flurry of large repeated purchases will look suspicious.  So, if you insist on using your Chase cards to buy gift cards, I recommend ramping up slowly over time.  A sudden jump in spend of this type will look suspicious.

3. Avoid signing up for new Chase cards if your credit report already looks suspicious

Chase continues to have many of the best signup offers, so I would never say to avoid Chase cards altogether.  However, if your credit report shows a large number of recent inquiries and new accounts, you may want to hold off. At least consider the risk when debating the pros and cons of getting a new Chase card.

Bottom Line

Chase has been shutting down accounts due to suspicious card activity and credit activity.  Reviews seem to be triggered, in part, by applying for new Chase cards.  Having too many new accounts on your credit report is a clear risk factor.  Unfortunately, we don’t know how many accounts is too many.  Nor do we know why some accounts are reinstated after review and others are not.  Hopefully following the recommendations given in this post will keep you safe.

The post Why Chase shutdowns have increased and how to avoid them appeared first on Frequent Miler.

Up to $18 in free burgers, fries, and shakes (YMMV)

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There is a new offer out in the Chase Pay app for $8 off if you order ahead at Five Guys Burgers & Fries. If you haven’t ordered ahead through Chase Pay before, you may also have an offer for $10 off of your first order. Not all locations are participating, but it’s worth looking if you like Five Guys as even the $8 offer is probably enough for a free burger and drink in most markets.

The Deal

  • $8 off at Five Guys Burgers & Fries when you order ahead via the Chase Pay app (location-dependent, YMMV)

Key Terms

  • Expires June 30, 2018
  • Participating locations only

Quick Thoughts

This is a nice offer if you’re in the market for some free burgers & fries. The $8 offer is location-dependent, but reports indicate that it is showing up in many areas. Additionally, as noted at the top, the $8 offer stacks with a $10 offer that you should see for your first “order ahead” order if you’ve never used that feature in Chase Pay before. I haven’t ordered ahead through Chase Pay yet, so I see two offers at Five Guys and could therefore order $18 worth of free food. Since my wife also has her own Chase cards, she would have both offers as well — and $36 will make for a free lunch at some point this week.

Depending on your location, you may have other options available for the $10 first-time-order offer as well. I am currently in Myrtle Beach, South Carolina and I also see Tropical Smoothie Cafe as an option for the $10 offer.

Feel free to report your location and success/failure in seeing the Five Guys offer in the comments so we can gather an idea as to where it is working.

H/T: Doctor of Credit

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Consider getting the Ritz-Carlton card right now

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With great change comes great opportunity.  The great change I’m referring to is the upcoming Marriott / SPG / Ritz loyalty program merger.  And, at this moment in time, Chase’s Ritz-Carlton Rewards card is uniquely positioned to unlock a number of opportunities…

Card and Offer Details

Below are the full details about the current signup offer for the Ritz card. For the purpose of this post, though, the key take-aways are:

  • 2 Free Tier 1-4 night stays after $4K spend
  • Gold status first year
  • $75K spend per account year for Platinum elite status
  • $450 annual fee partially offset by $300 annual credit for airline incidentals and $100 discount on domestic multi-passenger round-trip ticket purchases.
Chase Ritz Carlton Rewards Visa Infinite
2 Free Nights + 10K
2 Free Tier 1-4 night stays after $4K spend in first three months + 10K points for adding an authorized user.

$450 Annual Fee

Recent better offer: 3 Free Tier 1-4 nights after $5K spend in first three months + 10K points for adding an authorized user.

FM Mini Review: While the card is pricey, it offers a very nice collection of perks. Great choice for those seeking Marriott elite status.


Earning rate: ⚬ 2X airline, car rental, & restaurants ⚬ 5X Ritz & Marriott.

Big spend bonus: $10K spend per account year to keep Gold elite status; $75K spend per account year for Platinum elite status

Noteworthy perks: ⚬ 3 club level upgrades. Gold status, first year ⚬ $100 hotel credit for each 2 night or longer stay ⚬ Airport lounge access ⚬ $300 annual credit for airline incidentals ⚬ 10% annual points premium ⚬ $100 discount on multi-passenger ticket purchases.

Note: This card is believed to not be subject to Chase's 5/24 rule

Platinum Elite or Platinum Premier Elite Status

In August, those who have earned Marriott / Ritz Gold or Platinum status by any means other than matching from SPG will get the following status in the new program:

  • Those with Marriott / Ritz Gold status will become Platinum Elite
  • Those with Marriott / Ritz Platinum status will become Platinum Premier Elite 75

Platinum status in the new program is exciting for a few reasons:

  • Elite benefits will apply across all Marriott and Starwood hotels
  • Free breakfast and/or lounge access will be available at all resorts and most hotels (see this post for details).

If you sign up for the Ritz card before August, you will get Marriott Gold status which will convert to Platinum Elite status in August.  That status will then last until Feb 2020.  If you sign up for the card in or after August, you’ll only get Gold status in the new program.

If you signed up for the Ritz card last year or earlier, make sure to spend $10K on the card before August so that you will get Marriott Gold status which will convert to Platinum Elite status in August. That status will then last until Feb 2020.  If you complete the $10K spend after July 31, you’ll only get Gold status in the new program.

If you spend $75K on the Ritz card before August, you will get Marriott Platinum status which will convert to Platinum Premier Elite status in August.  That status will then last until Feb 2020.  If you complete your $75K spend after July 31, you’ll only get Platinum Elite status in the new program.

While I don’t think that too many readers will seriously consider spending $75K on the card before August, I do think that the ability to get Gold status (then Platinum Elite status) without spend (or with $10K spend for existing cardholders) is well worthwhile.

The irony about all of this is that Ritz is one of the few brands that fail to offer any meaningful Platinum Elite benefits.  But if you get Platinum status through the Ritz card, you’ll enjoy the status perks pretty much everywhere except at Ritz hotels.

Free Nights… Everywhere

This is where things get really good.  The signup bonus of two free nights at Tier 1-4 Ritz hotels is nice if you happen to have plans to visit a qualifying Ritz within the next year and if you don’t mind the fact that you won’t get any meaningful elite benefits during your stay (no free breakfast for you).

But Marriott has asserted that free night certificates earned before the August merger will be converted into their point equivalents.  Tier 4 Ritz hotels cost 60,000 points per night, so I believe that, in August, those with Tier 1-4 Ritz certificates will be given new certificates good at any Marriott / SPG / Ritz property that costs up to 60,000 points.

It gets better…

Between August and early 2019, it will be possible to book any Marriott / SPG / Ritz property worldwide for 60,000 points per night or less.

This means that it should be possible to use your two free nights at literally any Marriott / SPG / Ritz property worldwide as long as you book between August and early 2019!  Personally I’d much rather use those free nights at top end St. Regis properties where I would get elite benefits like free breakfast than at a Ritz hotel.  Wouldn’t you?

No Suite Night Awards

One downside of achieving Platinum or Platinum Premier status through the Ritz card is that you won’t earn Suite Night Awards.  Those choice benefits are awarded when you reach 50 elite nights and again at 75 elite nights.  Since this is an alternative to earning status via nights, it won’t trigger the choice benefits.   Of course if you earn 50 and/or 75 elite nights anyway, you will get the choice benefits, but then there’s no point in using the Ritz card to get status.

You can read more about Suite Night Awards here.

You can get this card despite 5/24

The Chase Ritz card is not subject to 5/24 so you can get approved even if you’ve signed up for 5 or more cards in the past 24 months.  Of course, once you are approved, it will add to your 5/24 count.

Chase's 5/24 Rule: With most Chase credit cards, Chase will not approve your application if you have opened 5 or more cards with any bank in the past 24 months. Some exceptions that are NOT subject to the 5/24 rule include: British Airways, Hyatt, IHG, Iberia, Aer Lingus, Marriott Business, and Ritz Carlton.

To determine your 5/24 status, see: 3 Easy Ways to Count Your 5/24 Status.

Caution

The combination of high level status and soon-to-be-super-valuable free night certificates makes the Ritz card highly desirable at this time. On the other hand, signing up for a Chase card could be risky if you often open cards and/or manufacture spend.  See this post for details: Why Chase shutdowns have increased and how to avoid them.

Note that we do not earn a commission for this card.

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Free $10 at Amazon for setting Citi as 1-click method [Targeted, YMMV]

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There is a targeted offer out to get a free $10 credit at Amazon.com for changing your 1-click payment method to a Citi card. Unfortunately, I was not targeted for this promotion — but it’s easy to click the link below to check and see if you are eligible.

The Deal

Key Terms

  • An eligible Citi Card is a Citi-branded consumer or business credit card issued in the US except for the Costco Anywhere Visa Card and the Costco Anywhere Visa Business Card
  • Promotional credit must be redeemed by 11:59 p.m. PT on July 31, 2018
  • The credit may be redeemed on the purchase of physical products sold and shipped by Amazon.com or Amazon Digital Services LLC (look for “sold by Amazon.com” or “sold by Amazon Digital Services LLC” on the product detail page), and excludes certain content and products, including but not limited to Alexa, Fire, and Kindle products/devices, Gift Cards, Kindle eBooks, instant videos, MP3s, and all other digital content and downloads. Products sold by third-party sellers or other Amazon entities do not qualify for this offer, even if “fulfilled by Amazon.com” or “Prime Eligible
  • Your eligible Citi card mustbe active at the time of using your promotional credit
  • See promotional page for full terms

Quick Thoughts

These promotions come around pretty regularly. If you have an eligible Citi card, it’s worth clicking the link to see if you are targeted. Doctor of Credit reports that some readers have seen this as an ad in the Amazon app after clicking the link above. YMMV on that — I did not receive an ad for this offer in the Amazon app even after clicking the link.

If eligible, remember that the $10 promotional credit only applies to items shipped and sold by Amazon – no third party purchases.

H/T: Doctor of Credit

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36,000 points in 8 minutes (sort of) and what I learned

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Without a doubt, the easiest way to earn miles and points is through credit card bonuses. The welcome offers on many cards are huge and often represent multiples in the 10-20 points per dollar range compared to the minimum spend required. After sign up bonuses are earned, many people skip right to category bonuses as the next means of maximizing their mileage. However, there is another option in between: retention bonuses. Yesterday, an eight minute call scored me (what will eventually be) 36,000 miles (no, I didn’t earn those points in eight minutes — but I will earn them thanks to a short call). And I learned a couple of things in the process.

Citi Prestige Retention Call

The annual fee recently hit on my Citi Prestige card. I got grandfathered in to a $350 annual fee on that card several years back. The Prestige card has an annual $250 airline credit, which I’ve never struggled to hit. So long as I would otherwise spend $250 a year on airline tickets, and I certainly have for as many years as I’ve had the card, it’s really like a net $100 annual fee.

While I don’t use the 4th night free benefit often, I have used it a handful of times. I also had one big trip delay reimbursement that paid out $500 for my expenses on an overnight delay. Citi hasn’t been covering missed connections like mine for quite some time now, but the fact is that between that reimbursement, the occasional 4th night free, some Citi Price rewinds, and the ability to transfer points earned from my AT&T Access More card to airline partners (since I pool my points), it would probably be foolish to cancel it.

But maybe the retention team doesn’t know that.

And so a few days ago, I called the number on the back of my Prestige card. A friendly agent (“Mary”)  answered and I let her know that I think I’d like to cancel my Prestige card because they keep trimming benefits and I’m only earning 1 point per dollar on most of my purchases. “Unless there is some sort of special offer to entice me to keep the card,” I told Mary that I’m leaning towards cancelling it.

Mary said that she could take a look and see if there are any offers and then maybe get a specialist on the phone who could work some magic. She put me on hold for a couple of minutes and then came back with what she had found: there were no offers on my account. Surely, Mary had to be wrong. I asked if I could speak with one of those magical retention specialists she mentioned a few minutes ago. She told me that there were no offers on my account, so they wouldn’t have anything to offer…She offered to go ahead and close the account for me.

Noooooo!

I stopped her there and said that since the fee had just posted, I’d mull it over for a bit longer. I hung up the phone a bit deflated. I never seem to do as well on retention offers as others report despite the fact that I consider myself a fairly charismatic guy on the phone. Part of me wondered whether the rep I’d spoken with knew what she was talking about. In other past calls, I’ve always had to get the retention specialist on the phone to hear about offers (with any issuer). I thought that perhaps Mary didn’t know what she was talking about. I figured I’d give it another shot in a day or two.

Then, I saw this Milenomics post in the interim. It’s worth a read, but the gist of it is this: Robert (and several others) reported a similar experience – Citi’s front line reps seem to be able to see if you have any retention offers available. You still need to get transferred to a retention specialist in order to get the offers, but the front line rep can see whether or not they exist. This actually makes a lot of sense; it probably saves the retention specialists hours of time in not having to deal with the customers who have no offers. Retention offers themselves usually aren’t determined by the rep — the computer populates the offers. The rep can choose which one to offer you first (if the computer populates more than one), but they can’t make up an offer if one doesn’t exist. And so it makes total sense to let the front line rep know whether transferring your call is worth the time.

But of course that meant that I was disappointed to know that Mary probably did know what she was talking about after all. That said, Robert at Milenomics reported on an awesome retention offer I’d seen mentioned elsewhere recently, so I figured it was worth one more call.

AT&T Access More Retention Offer

You’ll note that one of the reasons mentioned above for keeping my Prestige card is that I pool with it the points that I earn from my AT&T Access More card. The AT&T Access More card is no longer available for new applications. For a long time now, it has only been available via product change. However, this past week I’ve received at least one report from someone who said he was told by a rep that product changes to the Access More card are no longer allowed. Whether that was a rep making up a story to explain something they didn’t know how to answer or it’s a true lockout on getting this card, I don’t know. Either way, I kinda felt like a fraud when I called the number on the back of my card and told the human who answered that I wanted to cancel my AT&T Access More Card.

I felt like she could see through my ploy. Who cancels the Access More Card? It earns 3x for online purchases. Sure, it’s a bit of a pain since not all online merchants code at 3x. But I think most people would be happy with 3x Amazon or eBay (even though you could probably buy gift cards for those merchants and earn a better category bonus).

Still, I explained that not all of my purchases are coding at 3x and as such I’m just not earning enough points on the card to keep it.

The rep put me on hold. This time, when she came back, she had a retention specialist on the line. Bingo! “George”, my retention specialist, saw me coming from a mile away. I told him I just wasn’t earning enough points and he said he’d take a look and see if there was anything he could do. He immediately sounded happy and said, “Oh, that’s a good one.” He went on to tell me that I had an offer to earn 2 additional Thank You points on all purchases (aside from cash advances/balance transfers/etc) for the next 6 months, up to 35,000 bonus points. Ding, ding, ding! Looks like a winner to me! That offer was the reason for my call, so I had half a mind to end it right then and there. But for the benefit of Frequent Miler readers, I pushed onward: “Are there any other offers available?” I kind of felt like a slimeball for asking, but wouldn’t I be thrilled if he came back with a 4x everywhere offer? Alas, he didn’t. He said that yes, there were other offers, but they weren’t nearly as good. He then gave me all three offers:

  1. 2 extra points on all purchases for 6 months, up to 35K bonus points (more simply: Spend $17.5K, get 35K bonus)
  2. Spend $3K in 6 months, get 10K bonus
  3. Spend $1K in 3 months, get 7.5K bonus

Mmmmmmmmmmmmmmnumber 1, please. He said, “Yeah, I knew that was obviously the best offer, that’s why I didn’t even bother with the other two.” I like the cut of George’s jib.

But he wasn’t done. After I said #1 was good and I’d keep the account open for that, George said he could do one better: he told me that they give him a bank of points to use and he hasn’t been using any of them today, so he could give me 1,000 points just for my “inconvenience or whatever”. I expressed my appreciation for George’s fine work, listened to him read the required disclosures, and wished him a great day….hanging up the phone in less than eight total minutes.

The truth is, I was already going to spend on this card. Getting two more points per dollar on top of the 3x online or just getting 2 extra points to once again earn 3x total on gift cards or Plastiq payments — it’s gravy. Just this week, I redeemed 15K Avianca LifeMiles (transferred from Citi) for a domestic United business class ticket with a (ridiculous) cash price of $500. With this bonus offer, spending just $3K online would replenish those points (3x online purchases + 2x through the retention offer). And it makes it nearly impossible to get rid of the Prestige card since I wouldn’t be able to transfer my points to partners without it. Basically, this is just an extra 36K points that materialized from picking up the phone. If I do the entire $17.5K spend at online merchants for 5x total, I’ll earn 87,500 points from that spend…which I’ll put to good use.

One more lesson: you don’t need a zero balance to get an offer

When I’ve made retention calls in the past, I’ve always figured that I needed to have a $0 balance (or just the annual fee unpaid if it just posted) in order to seem like a serious threat to cancel. I logged in to make sure my balance was $0 before making my call yesterday, but when I logged in I saw that I actually had a balance of nearly a thousand dollars for a bill that had been automatically charged to the card. I almost paid it right away — but then I wondered to myself whether or not it mattered (mostly because I figured I wouldn’t get a juicy offer anyway).

As it turns out, neither Mary nor George said a word about my current balance. Nobody attempted to call my bluff. Apparently, you don’t need a $0 balance to get a retention offer — which was news to me since I haven’t noticed that mentioned previously.

Bottom line

There’s a great (targeted) retention offer out there on the AT&T Access More card (+2X on all purchases for 6 months / up to $17,500 in purchases), and it’s an excellent reminder that it’s worth calling now and then to see how highly the bank values your continued business. It never hurts to be nice on the phone: my retention specialist even kicked in an extra thousand points for the heck of it. It just so happens that front line Citi reps can now tell whether or not there will be any offers for the retention team to offer you, saving you at least a little time (but remember that you should not tell the automated system that you want to cancel, but rather tell the computer that you’d like to speak to a representative about your account until you get a human on the line, lest the automated system close your account immmediately). Finally, I learned that you don’t need to have a $0 balance to get a retention offer, which saves me a step in logging in and paying the bill before my next call — and you’d better believe that after 36K easy points, there will be more calls to come…

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Amex launches a sneak attack in the war on gaming

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Amex Platinum for Less

Amex has been tightening the rules of the game for the past year or two, and they are at it again with a new term added regarding eligibilty to earn a welcome offer on a new card. In addition to excluding those who have or have had a card before from earning a new welcome offer, Amex application pages now state:

We may also consider the number of American Express Cards you have opened and closed as well as other factors in making a decision on your welcome offer eligibility.

Ouch. Amex is effectively saying that they reserve the right to decide whether or not you are eligible for a welcome offer if they think you’re a little too greedy. If, in their estimation, you have earned one too many Amex intro offers, they could deny you the bonus you expected when you opened the card.

This is obviously a hugely negative change. Doctor of Credit points out that this isn’t necessarily a new policy per se as some people have applied for offers absent of the typical lifetime language and not seen their welcome offer post despite being approved and meeting spending requirements (I’m not aware of this being widespread, but it has happened to some). It’s possible that they added this term as legal cover for those situations where they feel like someone is abusing targeted offers.

That said, the addition of this sentence seems to give Amex broad leeway to deny a bonus, at least in terms of their stated exclusions.

It is far too early to know the implications of this change. We don’t yet know how they would apply this rule — whether it would mean denying applications from those users who have opened and closed “too many” accounts by their algoritm or whether it will be something subject to manual review after approval. Will they let you know before you meet the spending requirement? Will you only find out when points don’t post? Will they include this sentence and only enforce it in extremely isolated incidents? We don’t know the answers yet, but we know this much: the Amex war on gaming is still on. See these other posts for developments from last year:

The Amex war on gaming heats up
Amex fires another shot in the war on gaming

H/T: US Credit Card Guide

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Estimating risk in Amex’s new rule

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As Nick reported yesterday in the post “Amex launches a sneak attack in the war on gaming,” Amex has added new terms to their credit card offers.  Previously almost all Amex welcome offers included the terms: “Welcome offer not available to applicants who have or have had this Card.”  We refer to this as their “lifetime” language.  As in, we can get the bonus on an Amex card once in a lifetime (except when a targeted offer doesn’t include those terms).

New: Amex kept the lifetime language and added additional rules:

We may also consider the number of American Express Cards you have opened and closed as well as other factors in making a decision on your welcome offer eligibility.

That’s extremely unfortunate language.  To me it basically means that you may or may not get the welcome bonus depending upon whether or not Amex likes you.

This presents a big problem for those of us who have been signing up for cards primarily to earn points and miles.  If we signup for a new card we won’t know whether or not we are eligible for the bonus until after we complete minimum spend.  Even then, the only way we’ll know for sure that we were eligible is when we see the bonus appear.

Guessing the Rules

Amex already has language in their offer terms against meeting spend requirements by buying gift cards, buying & returning items, etc. (The Amex war on gaming heats up).  So, let’s assume that the primary new gotcha here is the “number of American Express Cards you have opened and closed.”

Obviously, if you have a history of opening lots of cards and closing them soon after receiving the welcome bonus, then it’s easy for Amex to identify you as the type of customer they don’t want.  That pattern means that you’re reaping the rewards of welcome bonuses without really offering Amex your business.

On the other hand, if you’ve opened lots of Amex cards, but kept them and have continued to use at least some of them regularly, I’d think they’d be pretty happy with your business.

Somewhere in the middle are those who have kept some cards, but cancelled others.  In other words, most of us.

Going out on a limb here, I’m guessing that Amex will consider these factors:

  • Primary negative factor: Number of cards closed less than a year from opening.
  • Moderate negative factor: Number of cards closed one year after opening (e.g. closed in order to avoid second annual fee).
  • Primary positive factor: The extent to which you use Amex cards for regular spend, over time.
  • Moderate positive factor: Average age of your Amex cards.
  • Non-factor (I think): Number of times product changing from one card to another

Evaluating Risk

My credit card tracking spreadsheet shows that I’ve successfully signed up for 20 Amex cards over time.  Out of those 20 Amex cards, I’ve cancelled 11 of them: two were closed less than a year from opening; five were closed right at a year; and the rest were closed after more than a year.

Here are my still-open cards.  The first set of cards are used often:

  • Delta Platinum consumer card: Opened November 2009.  I’ve product changed this card many times between the Platinum and Reserve version of the card.  I use this card frequently for spend in order to earn high level elite status.
  • Delta Reserve business card: Not sure when opened (probably mid-2011). I’ve product changed this card many times between the Platinum and Reserve version of the card.  I use this card frequently for spend in order to earn high level elite status.
  • “Old” Blue Cash: Opened Jan 2014 for its 5% cash back at grocery stores and drug stores. No annual fee.
  • Hilton Ascend: This recently converted over from the Citibank Hilton Reserve card.  I won’t count this one in my risk analysis, but I did use it pretty regularly to earn a free night with $10K spend under the old Citi version of the card.
  • Amex Blue Business Plus: Opened June 2017.  No annual fee.  I use this one regularly to earn 2X everywhere.

These are rarely used for spend except with valuable Amex Offers:

  • Amex Everyday Credit Card: Opened June 2017. No annual fee.
  • Platinum Card for Schwab: Opened December 2017.  Will likely cancel when next annual fee hits.
  • Green Card: Opened December 2017.  Will cancel when next annual fee hits.
  • Ameriprise Gold: Opened December 2017.  Will cancel when next annual fee hits.
  • Business Platinum: Opened as a Business Gold card in June 2016.  Received upgrade offer to Platinum. Next annual fee will hit any day now so I’ll have to make a decision about this one soon.  I’ll probably downgrade it to a low-fee Business Green card and hope for another upgrade offer.

So, here’s my estimated risk profile:

  • Number of cards closed less than a year from opening: 2 (that doesn’t seem too bad)
  • Number of cards closed one year after opening: 5 (hopefully they’re not too worried about this metric)
  • Use Amex cards for regular spend, over time: Pretty good considering long time use of Delta cards
  • Average age of Amex cards: About half of my current cards were opened within the past year.  That’s not great.  On the other hand, it’s good that I haven’t yet closed them.  Plus, I have a couple of cards that have been open for 7 years or more.  Overall, I think Amex would see this as a positive.

Based on all of the above, my best guess is that I’m pretty safe to sign up for new Amex cards.  Yes I’ve signed up for more Amex cards than the average bear, but I don’t have a regular pattern of closing cards soon after receiving the bonus.  True, I will soon add two more cards to the “cancelled after a year” pile, but I don’t think that’s the primary thing that Amex is watching for.  It’s normal and expected to evaluate whether to keep a card when the next annual fee hits.

Bottom Line

My best guess is that the new terms primarily affect those who have a pattern of opening and quickly closing cards after earning the welcome bonus.  As shown above, it’s possible to evaluate your own Amex card history to get a sense of whether or not Amex is likely to enforce the “no bonus for you” rule.  Unfortunately, all of this requires guessing.  We don’t yet have any hard information to help understand this new “rule”.

The post Estimating risk in Amex’s new rule appeared first on Frequent Miler.

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